Privacy Policy.
How we collect, use and protect your information, including your mobile number.
Effective date: October 30, 2026
Our commitment
Universal Mail & Business Center respects your privacy. This policy explains, in plain language, what information we collect through this website and our services, and how we use it.
Information we collect
- Information you give us, such as your name, phone number, email address and message when you contact us or fill out a form
- Information needed to provide our services, such as mailbox account and shipping details
- Basic technical information your browser sends when you visit the website
How we use it
- To answer your questions and provide the services you request
- To send notices about your mail, packages and account
- To send text messages, only if you opt in (see below)
- To run and improve our store and website
Sharing
We do not sell your personal information. We share it only as needed to provide our services (for example, with a shipping carrier you choose or with service providers who help us run our business), or when the law requires it.
Text messaging (SMS) privacy
If you opt in to text messages, we use your mobile number only to send the messages you agreed to, such as mail and package arrival notices, account and renewal reminders, and customer service replies.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to texts is not a condition of purchase. Mobile carriers are not liable for delayed or undelivered messages. See our Terms & Conditions for the full text messaging terms.
Your choices
You can ask us to update or correct your contact information, or stop non-essential messages, at any time by calling us or visiting the store.
Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it was last changed.
Questions?
Universal Mail & Business Center
12400 Ventura Blvd, Studio City, CA 91604
Phone: (818) 980-1384
Email: [email protected]
Or stop by the counter during business hours.